Smooth, fast and reliable communications are the lifeblood of any business. In particular, all inbound calls should be handled quickly and effectively. As businesses grow they may need to:
- Handle the peaks and troughs of inbound calls more effectively
- Meet financial and regulatory targets through better call handling
- Eliminate poor handling of inbound calls which is costing them revenue or reputation
If your company is looking for a solution that includes cost-effective, flexible and scalable call handling and routing; an effective queueing system for high volumes of calls; recording and transcription features; and statistical and reporting tools our new IICS system fits the bill.
Smarter call handling with IDNet IICS
IICS complements and extends IDNet’s existing telecoms portfolio by making high-value features from the cloud available on a simple Pay As You Go basis.
From a standard single phone line, it’s now possible to give you complete control over your inbound calls. We provide a range of highly advanced inbound call management features, designed to boost efficiency, cost-effectiveness and productivity – all leading to a great customer experience!
It’s a unique solution, packed with a wide array of impressive features and is suitable for business customers of all shapes and sizes. Whether you are running a business from home or scaling up to meet increased demand, these features will help you appear even more professional.
Sophisticated interactive voice response features:
- Speech recognition and routing
- Call queuing with intelligent announcements
- Music on hold and callback options
- Call recording and online storage
- Digit capture and text-to-speech capability
- Comprehensive reporting
To discuss your inbound call service requirements, please contact Steve Waters on 0800 331 7000 or email firstname.lastname@example.org